Spares and Warranty Management

InSync’s Spares and Warranty Management application is targeted at managing high-value equipment requiring periodic repair and replacement.

The application provides dashboards, metrics, and alerts to help monitor inventory and repair processes, and can be integrated with EDI or RosettaNet partner messaging to handle the relevant business documents. In addition to RFID control zones, the system can identify specific storage locations, so that personnel can be directed to the exact location of given item, enabling FIFO, LIFO, and other stock rotation schemes.

Warranty management can also provide significant cost savings. A study analyzing serial numbered assets being processed for repair revealed that 10% of the items were still under vendor warranty. Accountability was lost due to the inability to track specific items by unique serial number.

Serial number tracking provides accountability to each individual item within populations of items with same stock number. A vendor’s performance is monitored on a per-item basis, versus the commodity level, to allow comparisons by individual part and by repair site. Problem items being repeatedly inducted for repair can be identified, and potentially designated as being beyond-economical-repair. The system assists in research for misplaced items.

Other key benefits include –

• Reduce misidentification / loss of material
• Maximize warranty utilization
• Change management / part number versions
• Avoid reintroduction of condemned components
• Improve configuration management
• Improve technical directive compliance
• Improve reliability tracking
• Improve repair turnaround time
• Improve repair and repair material planning
• More efficient document reconciliation
• Increase revenue from sales of used equipment